Cedar Rapids Community School District is committed to maintaining a safe and future-ready digital learning environment. We are here to help, whether you need help with your Chromebook or you’ve lost your password.
Contact the IT Help Desk
Are you having issues with your device? CRCSD families and students may contact the IT Help Desk at 319-558-2900. You may also now submit a ticket via our new ticketing system by going to https://helpdesk.crschools.us and login with your district google credentials. During the school year (August through May), the Help Desk is open from 7 a.m. to 4 p.m. Monday through Friday. During the summer (June and July), the Help Desk is open 7 a.m. to 5 p.m. Monday through Thursday.
Please include the following information in your Help Desk request:
- Barcode of your machine (a six-digit number usually found on the right side of the computer)
- Type of device
- Exact wording of error messages and any potential cause of the issue
- Information specific to your request (ie: phone number, software title, questions, etc..)
Chromebook support
If you are having Chromebook issues, first restart your Chromebook. This oftentimes fixes Chromebook issues. Please note that just closing the Chromebook does not restart it.
To charge your Chromebook, plug it into a working power outlet for at least 15 minutes before restarting the device.
To verify your wireless connection at a school building, you will be automatically connected to the CRSchools wireless network (wifi). If you are away from a school building, double-check that you are connected to wifi.
If your device needs to be repaired, please contact your school’s Library Support Team. If you are a virtual learner, please contact the Help Desk.
If you need specific Chromebook assistance, please check the resources below for additional Chromebook troubleshooting tips.
Find specific Chromebook resources here:
Learn how to sign in to a Chromebook – French – Spanish – Swahili
Learn how to properly shutdown a Chromebook (Spanish, French, Swahili)
Learn how to force a Chromebook restart/reboot
Learn what to do when Chromebook is asking for an old password (Spanish, French, Swahili)
Learn how to switch your camera in Google Meet on a Chromebook
Learn how to fix Chromebook power issues (Spanish, French, Swahili)
Find Chromebook Keyboard / Touchpad TIps
Find troubleshooting for Chromebook keyboard/hotkey/touchpad
Find troubleshooting for your Chromebook display
Find troubleshooting for your Chromebook audio/screen/camera
Find troubleshooting for your Chromebook WiFi (Spanish, French, Swahili)
Find troubleshooting for Chromebook bluetooth
Find troubleshooting for Chromebook OS
Read a visual guide to your Chromebook 3100 features
Learn how to set up your printer on your Chromebook
Connect your Chromebook to a monitor
ClassLink support
Students can access a variety of student apps—such as Canvas, Infinite Campus, Google Classroom, iReady, ST Math, and more—through ClassLink. When students log in to their Chromebook, a ClassLink dashboard will appear.
Find specific ClassLink resources here:
Find a quick guide to ClassLink
Learn how to access ClassLink
Learn how to add an app to your ClassLink dashboard
Learn about ClassLink MyApps edit mode
Canvas support
Canvas is a tool that supports online learning and teaching. To find Canvas resources, view the resources here:
How to Access Canvas Parent Portal
How Students Generate a Pairing Code for Observers in Canvas
Canvas Student App
Canvas Parent App
Reset Observer Password for Canvas
Google support
Find several helpful Google resources here:
Learn how to join Google Classroom with a class code
Read a guardian’s guide to Google tools (Spanish, French)
Read a guardian’s guide to Google tools for children with disabilities
Learn how to login to Google Classroom (Spanish, French, Swahili)
Learn how to download student Google data
Password management
Need help resetting a password? View the resources here:
Forced password reset for Google accounts
How to change a parent account password in Canvas
Still having trouble? Please contact the IT Help Desk.