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Cedar Rapids Community School District is committed to maintaining a safe and future-ready digital learning environment. We are here to help, whether you need help with your Chromebook or you’ve lost your password.

Contact the IT Help Desk

Are you having issues with your device? CRCSD families and students may contact the IT Help Desk at helpdesk@crschools.us or 319-558-2900. During the school year (August through May), the Help Desk is open from 7 a.m. to 4 p.m. Monday through Friday. During the summer (June and July), the Help Desk is open 7 a.m. to 5 p.m. Monday through Thursday.

Please include the following information in your Help Desk request:

  • Barcode of your machine (a six-digit number usually found on the right side of the computer)
  • Type of computer
  • Exact wording of error messages and any potential cause of the issue
  • Programs open at time of issue

Chromebook support

If you are having Chromebook issues, first restart your Chromebook. This oftentimes fixes Chromebook issues. Please note that just closing the Chromebook does not restart it.

To charge your Chromebook, plug it into a working power outlet for at least 15 minutes before restarting the device.

To verify your wireless connection at a school building, you will be automatically connected to the CRSchools wireless network (wifi). If you are away from a school building, double-check that you are connected to wifi.

If your device needs to be repaired, please contact your school’s Library Support Team. If you are a virtual learner, please contact the Help Desk.

If you need specific Chromebook assistance, please check the resources below for additional Chromebook troubleshooting tips.

Find specific Chromebook resources here:

Learn how to sign in to a Chromebook (Spanish, French)
Learn how to properly shutdown a Chromebook (Spanish, French, Swahili)
Learn how to force a Chromebook restart/reboot
Learn what to do when Chromebook is asking for an old password (Spanish, French, Swahili)
Learn how to switch your camera in Google Meet on a Chromebook
Learn how to fix Chromebook power issues (Spanish, French, Swahili)
Find troubleshooting for Chromebook keyboard/hotkey/touchpad
Find troubleshooting for your Chromebook display
Find troubleshooting for your Chromebook audio/screen/camera
Find troubleshooting for your Chromebook WiFi (Spanish, French, Swahili)
Find troubleshooting for Chromebook bluetooth
Find troubleshooting for Chromebook OS
Read a visual guide to your Chromebook 3100 features
Learn how to set up your printer on your Chromebook
Connect your Chromebook to a monitor
Learn how to add an app to Classlink
Learn about edit mode in My Apps in Classlink

Students can access a variety of student apps—such as Canvas, Infinite Campus, Google Classroom, iReady, ST Math, and more—through ClassLink. When students log in to their Chromebook, a ClassLink dashboard will appear.

Find specific ClassLink resources here:

Find a quick guide to ClassLink
Learn how to access ClassLink
Learn how to add an app to your ClassLink dashboard
Learn how to set up self-service password recovery through ClassLink (Spanish, French, Swahili)
Learn how to change a student account password in ClassLink
Learn about forced password resets in ClassLink
Learn about ClassLink MyApps edit mode

IPad support

To turn your iPad on, hold down the power button until you see the Apple logo. To charge your iPad, plug it into a working power outlet. Your iPad will not turn off when it is charging.

If your iPad is not responding, double tap the home button, close all apps, and power down the iPad. If you are away from school, double-check that you are connected to a wireless network (wifi).

If your device needs to be repaired, please contact your school’s media support team. If you are a virtual learner, please contact the Help Desk.

Find specific iPad resources here:

Learn basic gestures and advanced gestures to interact with your iPad.
Learn iPad basics for preschool students (Spanish, French, Swahili)
Learn how to sign in to a student iPad
Learn about using Google apps on an iPad

Google support

Find several helpful Google resources here:

Learn how to join Google Classroom with a class code
Read a guardian’s guide to Google tools (Spanish, French)
Read a guardian’s guide to Google tools for children with disabilities
Learn how to login to Google Classroom (Spanish, French, Swahili)
Learn how to download student Google data

Mobile hotspot support

Does your mobile hotspot have no signal or a weak signal? Try these tricks:

  • Move the hotspot towards an outside wall, such as near a window
  • Move the hotspot to the top floor of the building, if possible
  • Make sure you are using your device in the same room as the hotspot
  • Try using the hotspot in a different location, such as a friend or relative’s home

To contact the Franklin T9 T-Mobile tech Support team, call 1-844-341-4834.

For other troubleshooting resources, view the resources here:

View a Franklin T9 T-Mobile hotspot user guide (Spanish)

Password management

Need help resetting a password? View the resources here:

Learn how to change a student account password in ClassLink
Learn how to change a parent account password in Canvas

Still having trouble? Please contact the IT Help Desk.

Video conferencing tools

Remote students may use Zoom or Google Meet during the school day to connect with their classroom. View video conferencing resources in the resources here:

Learn how to use Zoom on an iPad
Read Zoom directions for students
Read Google Meet instructions for parents and students (Spanish, French, Swahili)

WeVideo support

To learn more about signing in to WeVideo using your Google account, view the resources here:

Learn how to sign into WeVideo using your Google account

Canvas support

Canvas is a tool that supports online learning and teaching. To find Canvas resources, view the resources here:

Learn how to access Canvas on a PC
Learn how to change a parent account password in Canvas
Learn how to download the Canvas app


Key contacts

Craig Barnum

Executive Director of Digital Literacy and Information Technology